SummaryAs a Client Experience Coordinator at Cartier Valley Fair, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable experiences for clients, enhancing client development opportunities.
Responsibilities- Create exceptional client experiences by delivering outstanding hospitality and supporting hybrid environment needs.
- Manage front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment support and client entertainment.
- Facilitate seamless client experiences, including product presentation and sales finalization.
- Assist clients with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide high-level personal services, including directions and reservations.
- Assist with phone duties and appointment setting.
- Optimize boutique environment by managing traffic flow and appointment booking tools.
- Support sales floor upkeep and merchandising.
- Partner with Operations Coordinator for inventory management and product movement.
- Assist with inventory control processes and boutique setup/breakdown.
- Develop brand knowledge and comply with security procedures.
- Contribute to a positive and collaborative boutique environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Additional language skills are a plus.
- Availability to work retail hours, including weekends, and travel for training.
- Ability to work in a fast-paced environment with strong analytical and organizational skills.
- Strong attention to detail and ability to handle multiple tasks with precision.
- Collaborative approach with a “can do” attitude and passion for learning.
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