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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Client Experience Host - Dadeland Mall
Watches of Switzerland
Watches of Switzerland

Founded in 1924

Client Experience Host - Dadeland Mall

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Miami, FL
Category
Customer Service
Remote
Not Remote
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Watches of Switzerland

Founded in 1924

Client Experience Host - Dadeland Mall

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Miami, FL
Category
Customer Service
Remote
Not Remote
Seniority
Associate

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Client Experience Host at Dadeland Mall, you will ensure the delivery of a World Class Client Experience to all clients. You will operate in a professional manner, utilizing exceptional communication skills to engage clients, and facilitate unique and engaging experiences using creative research and exceptional hospitality.

Responsibilities
  • Be a role model for the company culture, ensuring a World Class Client Experience for every client.
  • Promote a positive and enjoyable atmosphere in the showroom.
  • Enhance in-showroom hospitality through research and creative thinking.
  • Welcome clients in a timely manner and use CRM to facilitate unique experiences.
  • Probe clients to discover likes and dislikes to personalize each experience.
  • Support all aspects of the client experience and individual client journey.
  • Ensure compliance with company policy and procedures.
  • Maintain showroom housekeeping standards and complete training requirements.
  • Be the first point of contact with all clients and attend departmental meetings.
  • Recommend changes to systems and procedures to improve efficiency.
Requirements
  • Jewelry/watch product knowledge preferred.
  • Experience with hospitality strongly preferred.
  • Exceptional communication and interpersonal skills.
  • Ability to build excellent working relationships with clients.
  • Understanding of World Class Customer Experience.
  • Basic selling skills techniques.
  • Experience of working within a high performing team.
  • IT literate and adaptable to change.
  • Confidentiality at the highest level and a professional approach.
  • Excellent organizational skills and ability to multitask.

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

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