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  • Client Experience Host - Lenox
Watches of Switzerland
Watches of Switzerland

Founded in 1924

Client Experience Host - Lenox

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Atlanta, GA
Category
Customer Service
Remote
Not Remote
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Watches of Switzerland

Founded in 1924

Client Experience Host - Lenox

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Atlanta, GA
Category
Customer Service
Remote
Not Remote
Seniority
Associate

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Client Experience Host at Rolex Lenox, you will ensure the delivery of a World Class Client Experience to all clients. You will operate in a professional manner, utilizing exceptional communication skills to engage clients. Your role involves facilitating unique and engaging client experiences using creative research and exceptional hospitality, while maintaining a positive attitude that is infectious to both clients and colleagues.

Responsibilities
  • Act as a role model for company culture, ensuring an exceptional client experience for all.
  • Support transactional processes according to Rolex Way.
  • Deliver all aspects of hospitality as per Watches of Switzerland expectations and objectives.
  • Promote a positive and enjoyable atmosphere in the showroom.
  • Enhance in-showroom hospitality through research and creative thinking.
  • Welcome clients in a timely manner and use CRM to facilitate unique experiences.
  • Probe clients to discover likes and dislikes to personalize each experience.
  • Support all aspects of the client experience and individual client journey.
  • Ensure compliance with company policy and procedures.
  • Maintain showroom housekeeping standards and complete all training requirements.
  • Be the first point of contact with all clients and attend departmental meetings.
  • Recommend changes to improve floor efficiency and ensure data security.
  • Fulfill Watches of Switzerland Group expectations and adhere to dress code standards.
  • Perform business-related travel when required.
Requirements
  • Jewelry/watch product knowledge preferred.
  • Experience with hospitality strongly preferred.
  • Exceptional communication and interpersonal skills.
  • Ability to build excellent working relationships with clients.
  • Understanding of World Class Client Experience.
  • Basic selling skills techniques.
  • Experience working within a high performing team.
  • IT literate and adaptable to change.
  • Maintain confidentiality at the highest level.
  • Professional approach and excellent organizational skills.
  • Able to multitask effectively.

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

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