SummaryAs a Client Experience Host at Rolex Lenox, you will ensure the delivery of a World Class Client Experience to all clients. You will operate in a professional manner, utilizing exceptional communication skills to engage clients. Your role involves facilitating unique and engaging client experiences using creative research and exceptional hospitality, while maintaining a positive attitude that is infectious to both clients and colleagues.
Responsibilities- Act as a role model for company culture, ensuring an exceptional client experience for all.
- Support transactional processes according to Rolex Way.
- Deliver all aspects of hospitality as per Watches of Switzerland expectations and objectives.
- Promote a positive and enjoyable atmosphere in the showroom.
- Enhance in-showroom hospitality through research and creative thinking.
- Welcome clients in a timely manner and use CRM to facilitate unique experiences.
- Probe clients to discover likes and dislikes to personalize each experience.
- Support all aspects of the client experience and individual client journey.
- Ensure compliance with company policy and procedures.
- Maintain showroom housekeeping standards and complete all training requirements.
- Be the first point of contact with all clients and attend departmental meetings.
- Recommend changes to improve floor efficiency and ensure data security.
- Fulfill Watches of Switzerland Group expectations and adhere to dress code standards.
- Perform business-related travel when required.
Requirements- Jewelry/watch product knowledge preferred.
- Experience with hospitality strongly preferred.
- Exceptional communication and interpersonal skills.
- Ability to build excellent working relationships with clients.
- Understanding of World Class Client Experience.
- Basic selling skills techniques.
- Experience working within a high performing team.
- IT literate and adaptable to change.
- Maintain confidentiality at the highest level.
- Professional approach and excellent organizational skills.
- Able to multitask effectively.
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