SummaryAs a Client Experience Host at Southdale, you will ensure the delivery of a World Class Client Experience to all clients. You will operate in a professional manner, utilizing exceptional communication skills to engage clients, and facilitate unique and engaging client experiences using creative research and exceptional hospitality.
Responsibilities- Be a constant role model for the company culture, ensuring a World Class Client Experience for every client.
- Promote a positive and enjoyable atmosphere in the showroom.
- Enhance in-showroom hospitality through research and creative thinking.
- Welcome clients in a timely manner and use CRM to facilitate unique experiences.
- Probe clients to discover likes and dislikes to personalize each experience.
- Support all aspects of the client experience and individual client journey.
- Maintain showroom housekeeping standards and ensure compliance with company policies.
- Attend departmental meetings and represent the showroom.
- Recommend changes to systems and procedures to improve efficiency.
- Ensure all new systems and data are secure and confidentiality is maintained.
- Complete all duties as assigned by management.
Requirements- Jewelry/watch product knowledge preferred.
- Experience with hospitality strongly preferred.
- Exceptional communication and interpersonal skills.
- Ability to build excellent working relationships with clients.
- Understanding of World Class Customer Experience.
- Basic selling skills techniques.
- Experience of working within a high performing team.
- IT literate and adaptable to change.
- Confidentiality at the highest level and a professional approach.
- Excellent organizational skills and ability to multitask.
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