Client Experience Host

The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills, they will engage clients with excellent client-facing and interpersonal skills. The Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality, maintaining a positive attitude that is infectious to both clients and colleagues.

• Act as a role model for company culture, ensuring a World Class Client Experience for every client.
• Promote a positive and enjoyable atmosphere in the showroom.
• Enhance in-showroom hospitality through research and creative thinking.
• Welcome clients in a timely manner and use CRM to facilitate unique experiences.
• Probe clients to discover likes and dislikes to personalize each experience.
• Support all aspects of the client experience and individual client journey.
• Ensure compliance with company policy and procedures.
• Maintain showroom housekeeping standards and complete all training requirements.
• Be the first point of contact with all clients and recommend changes to improve efficiency.
• Ensure data security and confidentiality at all times.
• Complete all duties as assigned by management.

• Jewelry/watch product knowledge preferred.
• Experience with hospitality strongly preferred.
• Exceptional communication and interpersonal skills.
• Ability to build excellent working relationships with clients.
• Understanding of World Class Customer Experience.
• Basic selling skills and techniques.
• Experience working within a high-performing team.
• IT literate and adaptable to change.
• Maintain confidentiality at the highest level.
• Professional approach at all times.
• Excellent organizational skills and ability to multitask.