Client Experience Host

As a Client Experience Host, you will ensure the delivery of a World Class Client Experience to all clients. You will operate in a professional manner, utilizing exceptional communication skills to engage clients. Your role involves facilitating unique and engaging client experiences using creative research and exceptional hospitality, while maintaining a positive attitude that is infectious to both clients and colleagues.

• Act as a role model for company culture, ensuring a World Class Client Experience for every client.
• Promote a positive and enjoyable atmosphere in the showroom.
• Enhance in-showroom hospitality through research and creative thinking.
• Welcome clients in a timely manner and use CRM to facilitate unique experiences.
• Probe clients to discover likes and dislikes to personalize each experience.
• Support all aspects of the client experience and maintain showroom housekeeping standards.
• Be the first point of contact with all clients and attend departmental meetings.
• Recommend changes to improve efficiency and ensure confidentiality of data.
• Complete all duties as assigned by management.

• Jewelry/watch product knowledge preferred.
• Experience with hospitality strongly preferred.
• Exceptional communication and interpersonal skills.
• Ability to build excellent working relationships with clients.
• Understanding of World Class Customer Experience.
• Basic selling skills techniques.
• Experience of working within a high performing team.
• IT literate and adaptable to change.
• Professional approach and excellent organizational skills.
• Able to multitask and maintain confidentiality at the highest level.