Client Experience Leader - Bloor Street

As a Client Experience Leader at Harry Rosen Bloor Street, you will be responsible for building and developing a team that delivers a superior service experience to our discerning clientele. You will champion the customer experience and drive long-term customer loyalty.

• Lead and manage a team to elevate both in-store and online customer experiences.
• Develop and implement performance improvement plans that result in tangible improvements.
• Work within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure.
• Execute business plans and company initiatives effectively.
• Foster a welcoming and inclusive environment that upholds core values.

• 2+ years of retail experience with leadership capacity in managing a store or department.
• Strong business acumen in luxury retail.
• Proven track record of coaching and developing others.
• Passion for emulating and upholding core values.