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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Client Experience Leader - Bloor Street
Harry Rosen
Harry Rosen

Founded in 1954

Client Experience Leader - Bloor Street

Type
Full time
Industry
Department Stores, Luxury Menswear
Location
Toronto, ON
Category
Customer Service
Remote
Not Remote
Seniority
Supervisor

Jobs inner cover
Jobs inner cover

Summary

Harry Rosen

Founded in 1954

Client Experience Leader - Bloor Street

Type
Full time
Industry
Department Stores, Luxury Menswear
Location
Toronto, ON
Category
Customer Service
Remote
Not Remote
Seniority
Supervisor

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Client Experience Leader at Harry Rosen on Bloor Street, Toronto, you will be responsible for building and developing a team that delivers superior service to our discerning clientele. You will champion the customer experience and drive long-term customer loyalty and conversion.

Responsibilities
  • Build and develop a team that recognizes their key role in delivering superior service.
  • Drive long-term customer loyalty and conversion by training the team on elevating both in-store and online customer experiences.
  • Develop others through documented coaching and performance improvement plans.
  • Work within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure.
  • Execute business plans and company initiatives with strong business acumen in luxury retail.
  • Emulate and uphold core values with a welcoming and inclusive mindset.
Requirements
  • 2+ years of retail experience with leadership capacity in managing a store or department.
  • Proven track record of coaching and development resulting in tangible improvements.
  • Experience in the retail industry is preferred.
  • Keen understanding of executing business plans and company initiatives.

We have summarized this job description for you, click apply to see more details from the employer.

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