Client Experience Leader - Bloor Street

As a Client Experience Leader at Harry Rosen on Bloor Street, Toronto, you will be responsible for building and developing a team that delivers superior service to our discerning clientele. You will champion the customer experience and drive long-term customer loyalty and conversion.

• Build and develop a team that recognizes their key role in delivering superior service.
• Drive long-term customer loyalty and conversion by training the team on elevating both in-store and online customer experiences.
• Develop others through documented coaching and performance improvement plans.
• Work within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure.
• Execute business plans and company initiatives with strong business acumen in luxury retail.
• Emulate and uphold core values with a welcoming and inclusive mindset.

• 2+ years of retail experience with leadership capacity in managing a store or department.
• Proven track record of coaching and development resulting in tangible improvements.
• Experience in the retail industry is preferred.
• Keen understanding of executing business plans and company initiatives.