brobston logo
HomeAbout
For Candidates
For Employers
Contact UsEditorial
Login
Search Jobs
brobston logo
brobston logo

About us

Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

Be the First to Know About Top Luxury Jobs

We'll keep you updated with the latest jobs curated for you.

Company

About Us

Editorial

Reviews

Services

Job Search

Résumé

Interview Prep

Employers - Hire Talent

Support

Contact us

Privacy Policy

Terms of Service

Fair Use

Sitemap

Connect

LinkedIn

Instagram

©️ 2025 Brobston Group LLC. All Rights Reserved.

  • home
  • find jobs
  • Harry Rosen
  • Client Experience Leader
Harry Rosen
Harry Rosen

Founded in 1954

Client Experience Leader

Type
Full time
Industry
Department Stores, Luxury Menswear
Location
Vancouver, BC
Category
Customer Service
Remote
Not Remote
Seniority
Supervisor

Jobs inner cover
Jobs inner cover

Summary

Harry Rosen

Founded in 1954

Client Experience Leader

Type
Full time
Industry
Department Stores, Luxury Menswear
Location
Vancouver, BC
Category
Customer Service
Remote
Not Remote
Seniority
Supervisor

Application Type

Marketplace

Applications for this job are completed directly on the employer's website.

Job Description

Summary

Lead and coach store sales team to deliver elevated omni-channel client experiences and achieve digital and in-store sales goals. Responsible for performance leadership, recruitment, training, and ensuring adherence to store standards and policies at Pacific Centre or Oakridge locations. Drive client development activities and promote loyalty programs while fostering a welcoming inclusive culture.

Responsibilities

  • Coach Clothing Advisors and Specialists to maximize personal sales productivity
  • Develop and maintain in-store and after sales service standards
  • Execute Clientele Development activities and drive omni-channel client building
  • Adopt floor leadership behaviors and promote digital sales initiatives
  • Promote and educate advisors and clients on loyalty program features and activation
  • Hire, train and onboard new Clothing Advisors and Specialists
  • Administer training programs and complete performance assessments
  • Ensure team alignment to store operational policies and loss prevention standards
  • Support execution of business plans and company initiatives through team development

Requirements

  • Minimum of 3 years retail experience with leadership capacity managing a store or department
  • Experience driving customer loyalty and conversion across in-store and online channels
  • Proven ability to develop others with documented coaching and performance improvement
  • Experience within menswear categories such as sportswear, footwear, accessories, outerwear and tailored clothing
  • Strong business acumen in luxury retail and ability to execute business plans
  • Ability to hire, train and assess team members effectively
  • Welcoming inclusive mindset and alignment with company core values

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

Similar Jobs

1 jobs live

View all similar jobs
Frame 54

Client Experience Leader

Harry Rosen|
Vancouver, BC|
18 days ago
Harry Rosen
Vancouver, BC
18 days ago
Full timeCustomer ServiceDepartment StoresLuxury Menswear
View all similar jobs

Be the First to Know About Top Luxury Jobs

Sign up now to receive curated job alerts from the luxury industry directly to your inbox. Stay ahead of the competition and find your perfect career match.

No Spam Privacy Guaranteed