Client Experience Leader - Yorkdale Shopping Centre

Summary

Lead and develop a retail team to deliver a superior client experience in a luxury menswear environment at Yorkdale Shopping Centre. Drive customer loyalty and conversion by coaching staff to elevate both in-store and online experiences while executing business plans and company initiatives.

Responsibilities

• Champion the client experience and uphold brand values
• Build and develop a high-performing store or department team
• Train staff to improve in-store and online customer interactions
• Implement coaching and performance improvement plans
• Execute business plans and company initiatives through the team
• Support departmental operations across sportswear, footwear, accessories, outerwear, and tailored clothing
• Drive long-term customer loyalty and sales conversion

Requirements

• Minimum 2 years of retail experience with leadership capacity
• Demonstrated ability to coach and develop others with documented results
• Experience in luxury retail preferred
• Strong business acumen and ability to execute initiatives
• Customer-focused mindset with emphasis on service excellence
• Welcoming and inclusive approach aligned with company values