SummaryAs a Client Experience Manager at Rolex on Greene St, you will be responsible for creating and managing the Rolex experience for WOSG Official Rolex Jeweler locations. Your role will involve improving the in-showroom, online, and follow-up experiences for clients, collaborating with showroom management and Rolex to enhance the client journey.
Responsibilities- Implement the WOSG hospitality program within the showroom.
- Coordinate Rolex education with the Learning and Development Department.
- Reinforce client communication expectations with leadership.
- Identify resources to integrate into the client experience.
- Liaise with Rolex to roll out showroom experience initiatives.
- Work with showroom leadership to determine appropriate technologies.
- Follow up with all walk-in clients according to guidelines.
- Lead and execute events and activities to elevate the luxury brand position.
- Test and measure the client’s experience within the showroom.
- Focus on improving client engagement and efficiency.
- Provide feedback to Rolex on areas for improvement.
- Study industry best practices to maintain a competitive edge.
- Develop action plans with showroom leadership.
- Create and maintain a portfolio of hospitality options.
- Conduct weekly briefs and training on Rolex initiatives.
- Participate in showroom daily briefs.
- Prepare weekly client experience summaries.
- Perform other duties as assigned by management.
Requirements- 3 years of experience in luxury hospitality, luxury retail, or a related field.
- Understanding of luxury experience and timepieces.
- High school diploma required, college preferred.
- Excels in client experience and relationship building.
- Outstanding presentation and communication skills.
- Strong organizational and time management skills.
- Creative problem-solving abilities.
- Attention to detail and ability to multitask.
- High energy, self-motivated, and outgoing personality.
- Ability to collaborate with retail and corporate team members.
- Excellent judgment skills.
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