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  • Client Experience Manager - Southdale
Watches of Switzerland
Watches of Switzerland

Founded in 1924

Client Experience Manager - Southdale

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Edina, MN
Category
Customer Service
Remote
Not Remote
Seniority
Manager

Jobs inner cover
Jobs inner cover

Summary

Watches of Switzerland

Founded in 1924

Client Experience Manager - Southdale

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Edina, MN
Category
Customer Service
Remote
Not Remote
Seniority
Manager

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Client Experience Manager at Rolex Southdale, you will be responsible for creating and managing the Rolex experience for WOSG Official Rolex Jeweler locations. You will work to enhance the in-showroom, online, and follow-up experiences for clients, collaborating with showroom management and Rolex to ensure a dynamic and smooth client journey.

Responsibilities
  • Implement the WOSG hospitality program within the showroom.
  • Coordinate Rolex education with the Learning and Development Department.
  • Reinforce client communication expectations with leadership.
  • Identify resources to integrate into the client experience.
  • Liaise with Rolex to roll out showroom experience initiatives.
  • Work with showroom leadership to determine appropriate technologies.
  • Follow up with all walk-in clients according to guidelines.
  • Lead and execute events and activities to elevate the luxury brand position.
  • Test and measure the client’s experience within the showroom.
  • Focus on improving client engagement and efficiency.
  • Provide feedback to the Rolex team on areas for improvement.
  • Study industry best practices to maintain a competitive edge.
  • Develop weekly and monthly action plans with showroom leadership.
  • Create and maintain a portfolio of hospitality options.
  • Conduct weekly briefs and training for Rolex team members.
  • Participate in showroom daily briefs.
  • Prepare a weekly client experience summary.
  • Perform other duties as assigned by management.
Requirements
  • 3 years of experience in luxury hospitality, luxury retail, or a related field.
  • Understanding of luxury experience and luxury timepieces.
  • High School diploma required, College preferred.
  • Excellent client experience and relationship-building skills.
  • Outstanding presentation and communication skills.
  • Strong organizational and time management skills.
  • Ability to find creative solutions and implement new processes.
  • High energy, self-motivated, and outgoing personality.
  • Ability to coordinate with retail and corporate team members.
  • Ability to multitask in a fast-paced environment.
  • Excellent judgment skills.

We have summarized this job description for you, click apply to see more details from the employer.

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