SummaryAs a Client Experience & Service Manager at Hermès San Francisco, you will play a crucial role in ensuring an unparalleled client experience in a luxury retail environment. You will work closely with the sales and support teams to create a welcoming atmosphere and support the client journey throughout the boutique.
Responsibilities- Provide an exceptional client experience by creating a welcoming environment from the entrance to the sales floor.
- Collaborate with sales associates and leadership to support all elements of hospitality during the selling ceremony.
- Manage main floor traffic, greet clients promptly, and escort them as needed.
- Serve as a role model, demonstrating Hermès Client Culture values in all interactions.
- Facilitate and manage client experience service tools and resources.
- Provide direction and support to the Hospitality team for their development.
- Lead guest relations, including recommendations for dining and entertainment.
- Manage hospitality inventory and identify local vendors to enhance the in-store experience.
- Demonstrate knowledge of all product categories and offer storytelling about Hermès products.
- Maintain a partnership with Asset Protection to address client service needs.
- Adapt to business needs and support operational duties as required.
Requirements- 3-5 years of client service experience in a luxury environment.
- Experience in retail, hospitality, or high-end service environments.
- Leadership or supervisory experience preferred.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize effectively.
- Knowledge of additional languages is a plus.
- Ability to work a flexible schedule and stand for long periods.
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