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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Client Experience & Service Manager
Hermes
Hermes

Founded in 1837

Client Experience & Service Manager

Type
Full time
Industry
Luxury Fashion
Location
San Francisco, CA
Category
Customer Service
Remote
Not Remote
Seniority
Manager
Compensation
$96,706 - $114,289 annually

Jobs inner cover
Jobs inner cover

Summary

Hermes

Founded in 1837

Client Experience & Service Manager

Type
Full time
Industry
Luxury Fashion
Location
San Francisco, CA
Category
Customer Service
Remote
Not Remote
Seniority
Manager
Compensation
$96,706 - $114,289 annually

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Client Experience & Service Manager at Hermès San Francisco, you will play a crucial role in ensuring an unparalleled client experience in a luxury retail environment. You will work closely with the sales and support teams to create a welcoming atmosphere and support the client journey throughout the boutique.

Responsibilities
  • Provide an exceptional client experience by creating a welcoming environment from the entrance to the sales floor.
  • Collaborate with sales associates and leadership to support all elements of hospitality during the selling ceremony.
  • Manage main floor traffic, greet clients promptly, and escort them as needed.
  • Serve as a role model, demonstrating Hermès Client Culture values in all interactions.
  • Facilitate and manage client experience service tools and resources.
  • Provide direction and support to the Hospitality team for their development.
  • Lead guest relations, including recommendations for dining and entertainment.
  • Manage hospitality inventory and identify local vendors to enhance the in-store experience.
  • Demonstrate knowledge of all product categories and offer storytelling about Hermès products.
  • Maintain a partnership with Asset Protection to address client service needs.
  • Adapt to business needs and support operational duties as required.
Requirements
  • 3-5 years of client service experience in a luxury environment.
  • Experience in retail, hospitality, or high-end service environments.
  • Leadership or supervisory experience preferred.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize effectively.
  • Knowledge of additional languages is a plus.
  • Ability to work a flexible schedule and stand for long periods.

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

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