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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Client Experience and Service Manager - South Coast Plaza
Hermes
Hermes

Founded in 1837

Client Experience and Service Manager - South Coast Plaza

Type
Full time
Industry
Luxury Fashion
Location
Costa Mesa, CA
Category
Customer Service
Remote
Not Remote
Seniority
Manager
Compensation
$96,000 - $110,000 annually

Jobs inner cover
Jobs inner cover

Summary

Hermes

Founded in 1837

Client Experience and Service Manager - South Coast Plaza

Type
Full time
Industry
Luxury Fashion
Location
Costa Mesa, CA
Category
Customer Service
Remote
Not Remote
Seniority
Manager
Compensation
$96,000 - $110,000 annually

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Client Experience and Service Manager at South Coast Plaza, you will be responsible for providing an unparalleled client experience in a luxury retail environment. You will work collaboratively with the sales team and support staff to create a welcoming atmosphere and ensure exceptional service throughout the boutique.

Responsibilities
  • Support the creation of a welcoming environment from the front door to the sales floor.
  • Collaborate with sales associates to enhance hospitality throughout the selling ceremony.
  • Manage main floor traffic and ensure clients are greeted promptly and graciously.
  • Serve as a role model for Hermès Client Culture values in all interactions.
  • Facilitate and manage client experience service tools and resources.
  • Lead guest relations within the boutique, including recommendations for dining and entertainment.
  • Manage hospitality inventory and identify local vendors to elevate the in-store experience.
  • Demonstrate working knowledge of all product categories and offer storytelling about products.
  • Maintain a close partnership with Asset Protection to recognize potential issues.
  • Provide direction and support to the Hospitality team on their development.
Requirements
  • 3-5 years of client service experience in a luxury environment.
  • Experience in retail, concierge, or high-end hospitality settings preferred.
  • Leadership or supervisory experience preferred.
  • Exceptional communication skills and a friendly disposition.
  • Ability to work in a fast-paced environment and prioritize effectively.
  • Proven ability to supervise and develop team members.
  • Knowledge of languages in addition to English is a plus.
  • Ability to work a flexible schedule according to business needs.

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

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