Summary
The Client Service Representative supports Boutique operations by managing client service functions including POS operations, aftersales, phone communication, cash integrity, inventory control, loss prevention, and general boutique support under the direction of the Boutique Manager and Operations Manager.
Responsibilities
- Greet and acknowledge customers to provide a friendly and welcoming environment
- Accurately operate registers and maintain cash and media integrity
- Answer phones using proper etiquette and handle customer inquiries and messages
- Assist with packing or wrapping customers' purchases
- Manage customer exchanges and returns in partnership with leadership
- Complete opening and closing procedures and secure cash and receipts
- Maintain register area appearance and keep supplies stocked
- Support floor moves, merchandising, display maintenance, and housekeeping
- Participate in inventories and assist with loss prevention and safety tasks
Requirements
- Minimum 3 years of retail cashiering experience, luxury background preferred
- Ability to work a full-time schedule including varied hours, nights, weekends, and holidays
- Strong interpersonal, communication, organization, and follow-through skills
- Physical ability to stand for extended periods and handle merchandise and fixtures
- Willingness to adhere to company policies, procedures, regulations, and standards
- Availability to travel as needed
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