Client Service Representative - Scottsdale Fashion Square

As a Client Service Representative at Scottsdale Fashion Square, you will be responsible for managing the day-to-day client service functions of the boutique. You will work closely with the Boutique Management to ensure exceptional customer service and efficient operations.

• Provide outstanding customer service by creating a friendly and welcoming environment.
• Oversee the POS system, aftersales, phone communication, cash integrity, inventory control, and loss prevention.
• Assist in managing all areas of boutique operations as needed.
• Accurately ring on registers and maintain cash and media at the registers.
• Use proper telephone etiquette for customer inquiries and call transfers.
• Assist in packing or wrapping customers’ merchandise.
• Manage customer exchanges or returns in partnership with the Boutique Leadership Team.
• Communicate customer requests and feedback to management.
• Complete all opening and closing procedures, securing cash and receipts.
• Maintain the orderly appearance of the register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Participate in all inventories and support general boutique operational tasks.

• 3+ years of retail cashiering experience, preferably in a luxury setting.
• Ability to work a full-time schedule, including nights, weekends, and holidays.
• Strong interpersonal, communication, organization, and follow-through skills.
• Physical ability to stand for extended periods and handle merchandise.
• Willingness to adhere to all company policies, procedures, and standards.