Client Service Representative Supervisor - Miami Design District

Summary

Oversee day-to-day client service representative functions in the boutique, ensuring excellent customer service, cash integrity, inventory control, and supporting overall boutique operations. Collaborate with boutique management to manage aftersales, phone communication, loss prevention, and register operations. Train and coach staff to maintain service and operational standards.

Responsibilities

• Provide friendly welcoming customer service and maintain housekeeping standards
• Oversee POS transactions and accurately maintain cash and media at registers
• Manage aftersales processes including exchanges and returns in partnership with leadership
• Use proper telephone etiquette and handle customer inquiries and messages
• Assist with packing or wrapping merchandise and support the selling floor
• Participate in inventories and maintain register area appearance and supplies
• Assist with floor moves merchandising and display maintenance
• Help solve operational problems and make informed suggestions
• Train coach and manage stock associates on operational tasks safety and procedures

Requirements

• At least 3 years of retail cashiering experience luxury background preferred
• Ability to work a full-time schedule including varied hours nights weekends and holidays
• Strong interpersonal communication organization and follow-through skills
• Physical ability to stand for extended periods and move and handle boxes and fixtures
• Willingness to adhere to company policies procedures regulations and standards
• Availability to travel as needed