Client Service Representative - Waterside

Summary

The Client Service Representative supports boutique operations by managing client service functions including POS, aftersales, phone communication, cash integrity, inventory control, loss prevention, and assisting boutique management with daily tasks. The role focuses on delivering outstanding customer service in a luxury retail environment and maintaining operational standards.

Responsibilities

• Greet and acknowledge customers and maintain a welcoming environment.
• Accurately operate registers and maintain cash and media integrity.
• Answer phones using proper etiquette and handle customer inquiries and messages.
• Assist with packing or wrapping customer purchases.
• Manage customer exchanges and returns in partnership with boutique leadership.
• Complete opening and closing procedures and secure cash and receipts.
• Support floor moves, merchandising, display maintenance, and housekeeping.
• Participate in inventories and support loss prevention and safety procedures.
• Provide general operational support including receiving product and stocking supplies.

Requirements

• Minimum 3 years retail cashiering experience, luxury background preferred.
• Ability to work a full-time schedule with varied hours including nights weekends and holidays.
• Strong interpersonal communication organization and follow-through skills.
• Physical ability to stand for extended periods and move and handle boxes and fixtures.
• Willingness to adhere to company policies procedures and standards.