Summary
The Client Services Advisor partners with client services leadership, warehouse logistics, retail, after-care, and CRM to deliver best-in-class, omni-channel service to clients. This on-site role in Long Island City handles order management, returns, repairs, fraud investigations, and cross-functional communication to ensure timely resolutions and a positive client experience.
Responsibilities
- Deliver personalized service to address client inquiries across all channels.
- Meet service level agreements and troubleshoot customer-facing issues promptly.
- Provide qualitative and quantitative feedback to internal teams.
- Manage daily sales orders and coordinate with fulfillment warehouse and carriers for shipping returns and cancellations.
- Manage fraud investigations and perform related analytics.
- Assist with manual order processing during peak periods and vacation coverage.
- Handle post purchase activities including returns and omnichannel fulfillment.
- Inspect products to determine repair needs and verify incoming goods against documentation.
- Create labels, track shipments, and coordinate sending orders to clients.
Requirements
- Bachelor's degree or equivalent experience.
- At least 2 years experience in luxury retail clienteling or ecommerce customer service.
- Knowledge of customer service processes and omni-channel fulfillment.
- Ability to work on-site in Long Island City New York.
- Experience with order management and returns processing.
- Strong communication and cross-functional collaboration skills.
- Attention to detail for inspections and inventory verification.
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