Client Services Associate

Summary

Provide luxury client service within the gallery, assisting clients in person, by phone and email, and supporting Gallery Partners to create an elevated experience. Use product knowledge and refined taste to connect clients with the right associates and solutions while representing the brand with a polished appearance and professionalism.

Responsibilities

• Greet and welcome clients and assist with questions or concerns
• Connect clients with appropriate associates based on purchase needs
• Assist and communicate with clients in the gallery, over the phone and through email
• Provide elevated client services support to Gallery Partners to resolve concerns
• Become well versed on RH product and offerings
• Create a luxury service experience in every client interaction
• Exhibit broad understanding of the organization and live brand values

Requirements

• Customer service experience in a design firm, high end furniture showroom, or luxury retail preferred
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Commitment to quality and attention to detail
• People and relationship driven with polished appearance
• Proficiency with Mac OS, IOS devices, Microsoft Office and Google Applications
• Ability to lift and mobilize items up to 30 lbs and maneuver around gallery floor