Client Services Associate

Summary

Client Services Associates provide elevated luxury service to clients in the RH Gallery. They assess client needs, connect clients with the appropriate associates, and support the resolution of client concerns.

Responsibilities

• Welcome clients and assist with questions and concerns in the Gallery, by phone, and by email.
• Connect clients with associates based on their purchase needs and support Gallery Partners in resolving client concerns.
• Develop knowledge of RH products, offerings, and organization to create a luxury service experience.

Requirements

• Customer service experience in a design firm, high-end furniture showroom, or luxury retail setting is preferred.
• Ability to manage multiple priorities with strong organizational, time management, verbal, and written communication skills.
• People-focused, detail-oriented, and committed to quality.
• Proficiency with Mac OS, iOS devices, Microsoft Office, and Google applications.
• Ability to lift and mobilize items up to 30 pounds and perform the physical activities required to move around the Gallery, stock room, and office.