Client Services Associate

Summary

The Client Services Associate provides luxury service to clients in the RH Gallery. This role welcomes clients, understands their needs, and connects them with the right associates while supporting a refined experience across in-person, phone, and email interactions.

Responsibilities

• Greet and welcome clients and assist with questions or concerns.
• Connect clients with associates based on their purchase needs.
• Support clients in the Gallery, over the phone, and through email.
• Help Gallery Partners resolve client concerns and provide elevated service.
• Build product knowledge and create a luxury service experience in every interaction.

Requirements

• Customer service experience in a design firm, high-end furniture showroom, or luxury retail setting preferred.
• Ability to manage multiple priorities with strong organizational and time management skills.
• Strong verbal and written communication skills, attention to detail, and a relationship-focused approach.
• Proficiency with Mac OS, iOS devices, Microsoft Office, and Google Applications.
• Ability to lift and mobilize items up to 30 pounds and perform physical tasks including prolonged standing, bending, and climbing.