Client Services Associate

Summary

Client Services Associate responsible for delivering elevated, luxury service to clients in the Oak Brook gallery. The role greets and supports clients in person, by phone and email, connects clients with appropriate associates, and maintains deep product knowledge to create a refined client experience. The ideal candidate is organized, detail oriented, and relationship driven with a refined sense of style.

Responsibilities

• Greet and welcome RH clients and assist with inquiries in the gallery, by phone, and via email
• Connect clients with the right associates based on purchase needs and coordinate follow-up
• Provide elevated client services support to Gallery Partners to resolve client concerns
• Maintain strong product knowledge and contribute to a luxury service experience in every interaction
• Exhibit broad understanding of the organization and assist with multiple priorities on the gallery floor

Requirements

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
• Strong organizational, time management, verbal and written communication skills
• Commitment to quality and attention to detail; people and relationship driven
• Proficiency with Mac OS, iOS devices, Microsoft Office, and Google applications
• Ability to lift and mobilize items up to 30 lbs, maneuver around gallery floor and stock room, and perform prolonged standing, bending, stooping, kneeling and climbing as needed