Client Services Associate - Seattle Gallery

Summary

Client Services Associate provides luxury service and assesses the needs of clients within the Seattle gallery. The role greets and supports clients in person, over the phone, and by email while connecting them with the right Associates based on purchase needs. The position partners with Gallery Partners to resolve client concerns and requires a refined sense of style, polished appearance, and excellent communication skills.

Responsibilities

• Greet and welcome clients and assist with questions or concerns
• Connect clients with appropriate Associates based on purchase needs
• Assist and communicate with clients in the gallery, via phone, and through email
• Provide elevated client services support to Gallery Partners to resolve client issues
• Become well-versed in RH products and offerings
• Create a luxury service experience in every client interaction

Requirements

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
• Ability to recognize and respond to multiple priorities with strong organizational and time management skills
• Strong verbal and written communication skills and attention to detail
• Proficiency with Mac OS, iOS devices, Microsoft Office, and Google Applications
• People and relationship-driven with commitment to quality
• Ability to lift and mobilize items up to 30 lbs and maneuver around gallery floor, stock room, and office