Client Services Associate - Shadyside

Summary

Provide luxury client service support in the gallery by greeting clients, assessing needs, connecting them with appropriate associates and delivering an elevated experience. Serve as a knowledgeable resource on RH products and offerings while supporting gallery partners across phone and email communication. Maintain a polished professional presence and contribute to a team focused on quality and design.

Responsibilities

• Greet and welcome clients and assist with questions or concerns
• Connect clients with the right associates based on purchase needs
• Assist and communicate with clients in the gallery, by phone and via email
• Provide client services support to gallery partners to resolve concerns
• Become well versed on RH product and offerings
• Create a luxury service experience in every interaction
• Exhibit broad understanding of the organization and live company values

Requirements

• Customer service experience within a design firm, high end furniture showroom, or luxury retail setting preferred
• Ability to recognize and respond to multiple priorities
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Commitment to quality and detail focused on all levels
• People and relationship driven
• Proficiency with Mac operating system, IOS devices, Microsoft Office and Google applications