SummaryAs a Client Services Lead at Melrose Gallery, you will play a crucial role in delivering luxury service and understanding the needs of our clients. This position is perfect for an innovator with personal style, polished appearance, refined taste, and a discerning eye for luxury.
Responsibilities- Live our Vision, Values, and Beliefs every day.
- Represent the RH brand through polished communication, personal appearance, and professionalism.
- Provide an elevated level of client support to Gallery partners to resolve escalated client concerns.
- Develop and maintain a deep understanding of RH products and offerings; considered the expert for all customer-related inquiries.
- Work directly with the supply chain network to provide seamless execution of delivery to the client.
- Stay connected with the broader RH Customer Delight Organization on all processes, policy updates, and improvements.
- Use data to identify patterns and escalate to provide solutions.
Requirements- 3+ years customer service experience within a design firm, high-end furniture showroom, or luxury retail setting.
- Customer Service Center systems experience highly preferred.
- Exceptional analytical, problem-solving, and decision-making skills.
- Strong interpersonal skills.
- Ability to recognize and respond to multiple priorities on a cross-functional team.
- Commitment to quality with exceptional attention to detail.
- Proven experience delivering first-class service internally and externally.
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