Summary
The Community Engagement Manager develops relationships and partnerships to attract high-net-worth and ultra-high-net-worth clients to the Fifth Avenue flagship. This role represents the brand across New York's luxury, cultural, and business communities and turns networking opportunities into client acquisition, traffic, and sales growth. The position works closely with store leadership, Client Relations & Development, and regional teams.
Responsibilities
- Identify, cultivate, and develop relationships with HNW and UHNW clients, influential individuals, and strategic partners.
- Build partnerships with luxury hotels, private clubs, concierge networks, cultural institutions, and other organizations to generate client acquisition and business growth.
- Develop and support exclusive events, private shopping experiences, and community activations.
- Represent the brand at social, cultural, fashion, philanthropic, and luxury events.
- Track prospect pipelines, client acquisition, referrals, partnership effectiveness, and business generation; report opportunities and results to store leadership.
- Collaborate with store, client development, brand, and corporate teams to onboard, engage, and retain new clients.
Requirements
- At least 5 years of experience in luxury retail, business development, client acquisition, partnerships, hospitality, wealth management, luxury real estate, or a related field.
- Proven success developing HNW and UHNW relationships and generating business through networking and strategic partnerships.
- Strong knowledge of New York's luxury, cultural, hospitality, and business landscape preferred.
- Excellent relationship-building, communication, influencing, presentation, and commercial skills.
- Proficiency with Microsoft Office, CRM platforms, clienteling tools, and digital resources.
- Strong organizational and project management abilities, discretion, and professionalism.
- Bachelor's degree preferred or equivalent education and relevant experience; travel up to 20% may be required.
