Concierge - 57th Street

Summary

The Concierge is the client’s first point of contact in-store, responsible for building genuine relationships, ensuring exceptional service, and enhancing the overall client experience. This role manages client appointments and in-store events while collaborating with the Client Experience team and wider store staff to deliver a seamless luxury experience.

Responsibilities

• Greet clients with the highest degree of courtesy and set the tone for their in-store experience.
• Build genuine relationships by determining client needs and directing them to appropriate departments and universes.
• Maintain the daily calendar of client appointments and manage on-going in-store events.
• Partner with the Client Experience team and collaborate with store colleagues to ensure seamless service delivery.
• Support back-of-house efficiency and contribute to achieving individual and team goals.

Requirements

• Excellent interpersonal and communication skills with a client-focused mindset.
• Strong organizational skills to manage appointments and in-store events.
• Ability to collaborate effectively with cross-functional store teams to support business strategy.
• Professional demeanor, attention to detail, and commitment to delivering luxury service standards.