Concierge - Fashion Valley

Summary

The Concierge provides a warm, professional welcome and manages the in-store client experience, acting as the first point of contact for clients. This role maintains the daily calendar of client appointments and in-store events, partners with the Client Experience team, and collaborates with the store team to deliver a seamless luxury experience. The Concierge supports business objectives by achieving individual and team goals and ensuring back-of-house efficiency.

Responsibilities

• Greet clients with courtesy and integrity and set the tone for their in-store experience.
• Build genuine relationships by determining client needs and directing them to appropriate departments and universes.
• Maintain and manage the daily calendar of client appointments and ongoing in-store events.
• Partner with the Client Experience team and collaborate with the broader store team to ensure seamless service delivery.
• Support business objectives by contributing to individual and team goals and securing back-of-house efficiency.

Requirements

• Strong interpersonal and communication skills with a client-focused mindset.
• Professional presentation, discretion, and ability to represent a luxury brand.
• Excellent organizational skills and attention to detail for managing appointments and events.
• Ability to collaborate effectively with team members and support store operations.