Concierge - Fashion Valley

Summary

The Concierge will welcome and assist clients in-store, ensuring each guest receives the highest level of courtesy and a seamless luxury experience. This role partners with the Client Experience team and broader store staff to manage client relationships, maintain appointment calendars, and support in-store events. The Concierge contributes to back-of-house efficiency and helps achieve individual and team goals in support of the business strategy.

Responsibilities

• Serve as the client’s first point of contact and set the tone for their in-store experience.
• Build genuine relationships by determining client needs and directing them to appropriate departments and universes.
• Maintain and manage the daily calendar of client appointments and ongoing in-store events.
• Collaborate with the Client Experience team and store colleagues to deliver a seamless client journey.
• Support back-of-house operations and work toward individual and team performance targets.

Requirements

• Be an ambassador of the brand, delivering high standards of courtesy, integrity, and professionalism.
• Strong interpersonal and communication skills with a client-focused mindset.
• Organizational ability to manage scheduling and coordinate events and appointments.
• Commitment to teamwork and contributing to store performance and client experience initiatives.