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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Holt Renfrew
  • Concierge
Holt Renfrew
Holt Renfrew

Founded in 1837

Concierge

Type
Part time
Industry
Luxury Fashion, Department Stores
Location
Montreal, QC
Category
Customer Service
Remote
Not Remote
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Holt Renfrew

Founded in 1837

Concierge

Type
Part time
Industry
Luxury Fashion, Department Stores
Location
Montreal, QC
Category
Customer Service
Remote
Not Remote
Seniority
Associate

Application Type

Marketplace

Applications for this job are completed directly on the employer's website.

Job Description

Summary

The Concierge provides superb customer service to clients, acting as an ambassador within the store while maintaining expert knowledge of store layout, services, vendors, and local recommendations. This role manages inquiries in person, by phone, and by email, supports client services and sales floor needs, and assists with event coordination and communications.

Responsibilities

  • Provide a consistently excellent level of customer service to all clients.
  • Maintain expert knowledge of store and product locations.
  • Manage incoming inquiries and requests at the information kiosk, by phone, and by email.
  • Respond to internal and external client inquiries and complaints within 24 hours.
  • Process gift cards for clients.
  • Support client services department and act as POS super user on the sales floor.
  • Develop and maintain relationships with concierge vendors and the concierge community.
  • Assist with store events including lists, ticket collection, and RSVPs and respond to event inquiries.
  • Ensure plasma screen text is up-to-date and comply with privacy and cyber security measures.

Requirements

  • High school diploma.
  • Previous experience in a customer service environment.
  • Good working knowledge of computer software such as Word, Excel, and Outlook.
  • Ability to manage inquiries across multiple channels and respond within stipulated timelines.
  • Strong interpersonal skills to build vendor and internal relationships.
  • Knowledge of local community and city recommendations.
  • Bilingual proficiency in French and English.

We have summarized this job description for you, click apply to see more details from the employer.

Company Intro

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