SummaryThe Concierge at Holt Renfrew provides superb customer service to all clients, ensuring an environment that meets the highest standards. This role involves assisting clients with their shopping experience, both online and in-store, and acting as an ambassador for the brand.
Responsibilities- Provide excellent customer service to all clients by acting as their ambassador.
- Assist clients with their online shopping experience by processing in-store pick-up and online returns.
- Assist clients with profile requests and ensure compliance with privacy policies, regulations, and cybersecurity measures.
- Provide support to the sales floor by being POS super users.
- Educate clients on our valet program and validation.
- Maintain expert knowledge of the store and where the product is located.
- Resolve standard customer service issues within policy to deliver an outstanding experience.
- Respond to internal and external client inquiries and/or complaints within 24 hours.
- Process gift cards for all internal and external clients.
- Support client services department as required.
- Maintain expert knowledge of "The Best" of the local community and city.
- Assist with and participate in all store events—creating lists, collecting tickets and RSVPs, etc.
- Respond to all event-related inquiries in a timely manner.
Requirements- High school diploma.
- Previous experience in customer service environment.
- Good working knowledge of computer software (Word, Excel, Outlook, etc.).
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