Concierge

As a Concierge at Holt Renfrew, you will provide superb customer service to all clients, ensuring an environment that meets the highest standards. You will act as an ambassador for the brand, assisting clients with their shopping experience and maintaining expert knowledge of the store and local community.

• Provide excellent customer service to all clients by acting as their ambassador.
• Assist clients with their online shopping experience by processing in-store pick-up and online returns.
• Assist clients with profile requests and ensure compliance with privacy policies, regulations, and cyber security measures.
• Provide support to the sales floor by being POS super users.
• Educate clients on our valet program and validation.
• Maintain expert knowledge of the store and where the product is located.
• Resolve standard customer service issues within policy to deliver an outstanding experience.
• Respond to internal and external client inquiries and/or complaints within 24 hours.
• Process gift cards for all internal and external clients.
• Support client services department as required.
• Maintain expert knowledge of "The Best" of the local community and city.
• Assist with and participate in all store events—creating lists, collecting tickets and RSVPs, etc.
• Respond to all event-related inquiries in a timely manner.

• High school diploma.
• Previous experience in customer service environment.
• Good working knowledge of computer software (Word, Excel, Outlook, etc.).