Coordinator Aftersales

As the After Sales Coordinator at the House of Dior in New York, you will lead the After Sales team to support store business objectives and deliver exceptional service. Your role is crucial in strengthening the relationship between the brand and clients, ensuring DIOR products exceed customer expectations, and promoting the brand's values as a DIOR Ambassador.

• Lead the customer care team to provide exceptional service and address customer inquiries and complaints.
• Oversee resolution of customer issues to maintain brand loyalty and satisfaction.
• Develop and implement customer care policies to enhance customer experience.
• Ensure consistent follow-up communication for repair clients to maximize retention.
• Assist customers purchasing DIOR products across all categories and channels.
• Communicate courteously with clients via various channels.
• Identify and resolve complex customer issues related to repairs.
• Implement Customer Service policies according to company guidelines.
• Approve client refunds and exchanges in partnership with management.
• Maintain organized records of client interactions and repair documentation.
• Train Sales Associates to deliver high standards of customer service.
• Collaborate with management to set customer service objectives.
• Model the DIOR image through professional presence.
• Motivate the team to achieve monthly goals in line with business guidelines.

• 3+ years of sales management experience in retail or luxury retail.
• Proven ability to drive positive customer experiences and deliver results.
• Strong time management skills in fast-paced environments.
• Understanding of customer care principles and strong business acumen.
• Proficiency with Microsoft Office and quality management software.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Passion for the Fashion Industry.
• Bachelor's Degree and fluency in multiple languages preferred.
• Flexibility to work evenings, weekends, and holidays.