SummaryAs the Client Relations Coordinator, you will be the first point of contact for both our Hermes.com and flagship boutique clients by phone and/or email, contributing to the overall eCommerce department strategy. You will demonstrate high-level customer service and elevate the overall client experience in all interactions. This position is onsite in our Beverly Hills, CA Corporate Office.
Responsibilities- Answer phone, email, and live chat inquiries while demonstrating impeccable communication skills, both verbal and written.
- Display and implement product knowledge, while conveying the Hermès style, values, and vision.
- Follow-up and resolve all client issues and inquiries in a timely manner.
- Respond to client voicemails.
- Place online orders and follow-up on pending orders.
- Resolve delivery issues related to e-Commerce orders.
- Maintain confidentiality and company policies for data protection and security.
- Adhere to all Hermès policy & procedures relative to role and responsibilities.
- Uphold high client expectations in every interaction.
- All other duties as assigned by supervisor.
Requirements- 1-2 years of experience in a similar call center and/or customer service environment.
- Open availability, Monday through Sunday, with a flexible schedule to meet the needs of the business.
- Team player, proactively assisting peers as needed, mentoring new members, and sharing knowledge.
- Proactive at anticipating problems and capable of analyzing and arriving at a workable solution.
- Proven excellence in communication skills (verbal and written) and ability to multitask.
- Established knowledge of Microsoft Excel and Word.
- Knowledge of French and/or Mandarin is a plus.
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