SummaryThe Coordinator, IT Retail and Infrastructure Support and Delivery will be based in New York, NY, providing essential support for our portfolio companies and retail organization. This role involves working closely with the IT team to ensure seamless operations across both retail and office environments, with a focus on technology support and project implementation.
Responsibilities- Support store and office workstations and software packages, resolving end-user issues.
- Test and troubleshoot retail and office hardware devices, including laptops and networks.
- Provide guidance to over 500 end-users and ensure complete resolution of incidents.
- Collaborate with the IT team on new retail projects and system implementations.
- Identify and create best practice methodologies for helpdesk and technology support.
- Manage IT hardware stock and support POS and back-office devices.
- Coordinate with IT vendors and suppliers to resolve product quality or delivery issues.
- Enforce corporate IT security measures and train staff on IT systems and software.
Requirements- 2+ years of relevant experience in global retail.
- Proficiency in English and Spanish communication.
- Experience in both Mac and Windows/PC environments.
- Strong knowledge of Azure AD, Entra, Confluence, O365, and Exchange.
- Network troubleshooting skills, including Cisco and Meraki.
- Experience with Microsoft Intune, JAMF, SharePoint, and Jira Service Desk.
- Proficient in ITIL framework and global scale IT infrastructure project management.
- Strong collaboration and cross-functional communication skills.
- Ability to manage multiple projects and prioritize tasks effectively.
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