SummaryAs a Counter Manager at Nordstrom Topanga, you will be responsible for creating personalized beauty experiences and maximizing sales for the Estée Lauder brand. You will play a dual role as both a salesperson and a teacher, thriving in a commissioned sales environment while building a customer following both in-store and digitally.
Responsibilities- Conduct makeup applications, skincare analyses, and recommend products based on customer’s beauty goals.
- Collaborate with team members to create a welcoming and inclusive environment for all customers.
- Set and achieve personal and counter sales goals using in-store and digital selling tools.
- Manage the scheduling and execution of vendor events and promotions.
- Build and maintain strong vendor relationships to maximize business results.
- Ensure the department is customer-ready through organization and cleanliness.
- Stay updated with the latest beauty trends, products, and industry knowledge through training.
- Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.
Requirements- Passion for customer service and beauty, including trends, makeup application, and skincare.
- Excellent ability to connect with customers and handle concerns proactively.
- Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
- Strong multitasking, organization, and follow-through skills.
- Drive to achieve sales goals, with interest in using networking and technology.
- Ability to work a flexible schedule based on business needs, including evenings and weekends.
- High level of ownership, accountability, and initiative.
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