Counter Manager - Côte-Des-Neiges

Summary

Manage the CHANEL Beauty and Fragrance counter at Pharmaprix in Côte-des-Neiges, driving sales performance, delivering exceptional customer service, and maintaining CHANEL brand standards. Lead and develop the counter sales team through coaching, training, and daily productivity objectives. Oversee merchandising, inventory management, and event execution in collaboration with the territory manager and store leadership.

Responsibilities

• Achieve planned beauty and fragrance sales targets and proactively drive promotions and limited-edition item sales.
• Deliver exceptional customer consultations to build loyalty and repeat business.
• Recruit, train, coach and develop counter sales analysts, setting daily, weekly and monthly sales objectives.
• Coordinate and execute events and promotions with the territory manager and store to maximize bookings and new clients.
• Ensure merchandising standards, promotional displays and brand image are maintained according to CHANEL guidelines.
• Manage counter inventory, monitor stock levels, rotation and communicate replenishment needs.
• Assist with scheduling to ensure appropriate counter coverage and participate in regular team meetings.

Requirements

• Minimum 4 years of retail management or relevant beauty counter leadership experience.
• Proven track record of achieving sales targets in beauty or fragrance retail.
• Strong coaching and team development skills with experience setting and tracking individual objectives.
• Knowledge of visual merchandising and inventory management in a retail environment.
• Excellent customer service, communication skills and ability to collaborate with store and territory teams.