Summary
The CRM Support (Intern) will coordinate between corporate data goals and boutique execution to maintain a high-quality North American client database, produce performance dashboards, and provide technical training and troubleshooting to boutique teams. This full-time temporary role is based in the New York office with a hybrid schedule of three days in office and two days remote through the end of 2026.
Responsibilities
- Manage client database including merging duplicate profiles and maintaining data accuracy across the North American region.
- Ensure compliance with data collection protocols and monitor KPIs for stores and sales associates.
- Handle client reassignments and localized client dedication requests following staff changes.
- Extract data using SAP and Qlik to produce regional CRM reporting.
- Design and distribute weekly and monthly performance dashboards to store teams.
- Synthesize data into weekly highlights focusing on spending segmentation and client trends.
- Analyze One-to-One completion rates by store and associate to improve outreach effectiveness.
- Fulfill custom client list requests and monitor spending behaviors for targeted marketing.
- Provide regional onboarding, training, and technical troubleshooting for CRM application management.
Requirements
- 1-2 years of CRM experience in luxury goods or retail, including internship experience.
- Intermediate to advanced skills in Microsoft Excel.
- Base knowledge of ERP ideally SAP and CRM software.
- Detail oriented with strong organizational skills and accuracy in data entry.
- Ability to learn systems quickly and manage system processes diligently.
- Strong relationship management and interpersonal skills.
- Comfort working in a hybrid office and remote schedule.
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