Customer Care Specialist 1

Summary

Provide world-class customer service as the voice of the company in a virtual call center, handling real-time inbound phone contacts from customers across the country. This fully remote role requires schedule flexibility including nights weekends and holidays and adherence to work from home technical and workspace requirements. Training is required and attendance at scheduled training sessions is mandatory.

Responsibilities

• Act as a brand ambassador providing outstanding service via incoming phone contacts
• Troubleshoot and resolve customer service inquiries and issues
• Provide product and service information to ensure customer satisfaction
• Process orders and enter data into order entry systems
• Track customer packages and update customers on status
• Work scheduled shifts including nights weekends holidays and required overtime during peak times
• Other duties as assigned

Requirements

• At least 6 months of customer service experience in contact center retail hospitality or similar
• Ability to meet work from home guidelines and maintain a quiet distraction free secure workspace
• Excellent communication skills and ability to work in a fast paced environment
• Understanding of computer systems and basic troubleshooting skills
• Ability to work an entire shift at a desk wearing a headset and enable camera when requested
• Wired high speed internet with modem or router and ethernet port no cellular satellite or Wi Fi
• Ability to work a set schedule with flexibility for business needs