Customer Experience Coordinator

Summary

Lead ambassador in store focused on delivering a personalized customer journey and supporting efficient store operations to maximize sales and uphold a professional image. Partners with management to shape the customer experience and address service issues. Responsible for clienteling and ensuring a positive atmosphere for guests.

Responsibilities

• Exceed client expectations at each visit using provided hospitality tools
• Maintain a professional presentation and high level of customer service
• Map clienteling activities for each guest
• Ensure seamless efficiency and a positive store atmosphere
• Partner with leadership and expert teams to resolve service issues
• Support store operations and perform other duties assigned by leadership

Requirements

• Previous experience in sales hospitality or service
• Exceptional customer service and clienteling skills
• Strong verbal and written communication skills
• Flexible availability including evenings weekends and holidays
• Ability to represent the brand professionally