Customer Experience Coordinator

Summary

Lead in-store ambassador focused on delivering a Radically Personal customer journey by providing exemplary service and supporting efficient store operations. The role aims to shape the store experience, build client relationships through clienteling, and promote the company image while helping to maximize sales.

Responsibilities

• Ensure client expectations are exceeded at each visit and maintain a client-focused environment using provided hospitality tools.
• Map and maintain clienteling activities for each guest to foster repeat business and relationships.
• Ensure all employees present professionally and practice the highest level of customer service to achieve maximum sales.
• Promote seamless efficiency and a positive atmosphere in the customer experience and partner with leadership to address service issues.
• Perform other duties as assigned by the store leadership team.

Requirements

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills with a focus on building relationships.
• Professional verbal and written communication skills.
• Flexible availability including evenings, weekends, and holidays.