Customer Experience Coordinator

Summary

As a Customer Experience Coordinator you act as the store's lead ambassador and help deliver a Radically Personal customer journey. You support the efficient operation of the store, shape the in-store experience, and provide exemplary service to maximize sales. You partner with leadership and expert teams to maintain a positive atmosphere and resolve service issues.

Responsibilities

• Exceed client expectations at each visit and maintain a hospitality-focused environment.
• Ensure team members present professionally and deliver high-level customer service to drive sales.
• Map and manage clienteling activities for each guest and ensure a seamless customer experience.
• Partner with store leadership to proactively address service issues and perform other duties as assigned.

Requirements

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills with a focus on relationship building.
• Professional verbal and written communication skills.
• Flexible availability including evenings, weekends, and holidays.