Customer Experience Coordinator

Summary

The Customer Experience Coordinator serves as the store’s lead ambassador to deliver a personalized customer journey and support efficient store operations. This role focuses on shaping the store experience, maximizing sales through exceptional service and clienteling, and partnering with leadership to maintain a professional atmosphere. The Coordinator supports day-to-day activities to ensure consistency and excellence in every customer interaction.

Responsibilities

• Exceed client expectations at each visit and maintain an environment focused on the customer experience using hospitality tools provided
• Ensure all employees present professionally and deliver the highest level of customer service to achieve maximum sales
• Map clienteling activities for each guest and maintain follow-up processes
• Ensure seamless efficiency and a positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues and perform other duties as assigned by store leadership

Requirements

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service and clienteling skills with a focus on building relationships
• Professional verbal and written communication skills
• Flexible work schedule, including evenings, weekends, and holidays