Customer Experience Coordinator

Summary

The Customer Experience Coordinator is the store's lead ambassador responsible for shaping a Radically Personal customer journey and supporting efficient store operations to maximize sales and uphold the brand image. This role partners with store leadership to ensure exceptional service, seamless customer experience, and adherence to company presentation standards. The coordinator also maps clienteling activities and assists with service issue resolution and other duties as assigned.

Responsibilities

• Exceed client expectations at each visit using provided hospitality tools
• Ensure employees present professionally for each customer interaction
• Deliver highest level of customer service to achieve maximum sales
• Map clienteling activities for each guest
• Maintain seamless efficiency and a positive customer atmosphere
• Partner with leadership and expert teams to address service issues proactively
• Perform other duties as assigned by the store leadership team

Requirements

• Previous experience in sales hospitality or service
• Exceptional customer service and clienteling skills
• Strong verbal and written communication skills
• Professional presentation and adherence to company policies
• Flexible availability including evenings weekends and holidays
• Willingness to travel to other stores and abroad when required