Customer Experience Manager

As a Customer Experience Manager in Los Angeles, you will be the lead ambassador of the brand, ensuring the delivery of a Radically Personal customer journey. You will manage store operations and provide exemplary service to maximize sales and promote the company's image of quality and professionalism.

• Exceed client expectations at each visit and maintain a client-focused environment using hospitality tools.
• Ensure all employees present professionally and practice the highest level of customer service.
• Map clienteling activities for each guest.
• Meet store goals and key metrics while holding team members accountable for individual results.
• Ensure seamless efficiency and a positive atmosphere in the customer experience.
• Partner with leadership and expert teams to address service issues proactively.
• Perform other duties as assigned by the store leadership team.

• Previous experience in management, sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills with a passion for building relationships.
• Strong leadership skills with the ability to coach and motivate a team.
• Professional verbal and written communication skills.
• Flexible work schedule, including nights, weekends, and holidays.