Summary
The Customer Experience Specialist provides exceptional customer service in a retail setting by assisting customers, supporting stylists, processing merchandise, and helping execute in-store events. This role requires adaptability, strong communication skills, and the ability to perform physical tasks throughout a shift. The specialist supports both front of house customer interactions and back of house operations to maintain store standards.
Responsibilities
- Welcome and engage customers, assess their needs, and connect them to services such as online order pickup, alterations, styling, and returns
- Answer phones and communicate with customers via email regarding trends, fit and services
- Support inventory management and maintain organization and cleanliness in the store
- Assist with event execution including RSVP tracking and door greeter duties
- Perform opening and closing duties and follow security procedures when required
- Handle merchandise processing tasks and assist stylists as needed
- Complete light cleaning duties such as sweeping, dusting, vacuuming and restroom maintenance
- Lift and move merchandise, including handling bulky items and occasional heavy lifting
Requirements
- High level of ownership, accountability and initiative
- Ability to identify customer needs and resolve issues to meet expectations
- Ability to adapt quickly to new initiatives, concepts and services
- Proven success in a fast paced environment with strong multi tasking skills
- Basic proficiency with technology tools such as Microsoft Outlook, Excel and booking systems
- Ability to continuously move for 6-8 hours per shift with frequent bending and reaching
- Frequent use of hands for grasping and manipulation and ability to lift up to 25 pounds regularly
- Occasional ability to lift and carry up to 25-50 pounds
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