Customer Experience Specialist - Newport Beach

As a Customer Experience Specialist at Nordstrom Local Newport Beach, you will play a key role in delivering exceptional customer service and ensuring a seamless shopping experience. You will engage with customers, support in-store events, and handle various responsibilities to enhance customer satisfaction.

• Welcome customers and engage with diverse audiences through effective storytelling.
• Identify and connect customers to services such as Online Order Pickup, Alterations, Styling, Returns, and Gift Wrapping.
• Communicate professionally with customers via phone and email, providing feedback on trends, fit, and style.
• Support back of house processes, including inventory management and maintaining organization and cleanliness.
• Assist in event execution, manage RSVPs, and greet customers at the door.
• Perform opening and closing duties, following proper security procedures.
• Conduct light cleaning duties such as sweeping, dusting, vacuuming, dishwashing, and restroom maintenance.

• High level of ownership, accountability, and initiative.
• Ability to identify customer opportunities and build solutions to meet expectations.
• Adaptability to new initiatives, concepts, and services within the store.
• Proven success in a fast-paced environment with multitasking abilities.
• Ability to frequently lift and carry between 1-25 lbs and occasionally 25-50 lbs.
• Basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, and Excel.