Customer Relationship Coordinator - Ala Moana

The Customer Relationship Coordinator at Ala Moana is responsible for leading and executing store customer relationship initiatives and programs. This role involves collaborating with various levels of the organization to drive successful business outcomes and ensuring exceptional customer experiences by connecting them with the right salespeople and resources.

• Execute the Get Connected program, Megalist outreach, and other outreach lists.
• Achieve appointment goals and sales results through email and phone outreach.
• Make decisions on procedures to offer customers the best personalized experience.
• Book appointments for customers to work with sellers through BLVD requests or list contact.
• Partner with Store Managers to bring customer initiatives to life in the stores.
• Support Department Managers and sellers in coordinating customer appointments during event and non-event times.
• Work in-store 5 days a week, including Saturdays.

• Customer-facing experience, including selling to customers and building repeat business.
• Ability to work independently and effectively.
• Proven communication and interpersonal skills.
• Ability to drive the execution and completion of deliverables on time.
• Expertise in Excel, Outlook, BLVD, DYB, and Tableau reporting.
• Exemplary verbal and written communication skills.
• Strong organization and follow-through skills.