Customer Service Advocate

As a Customer Service Advocate, you will play a crucial role in ensuring customer satisfaction by managing requests and troubleshooting issues within the lab. You will work closely with the lab, peers, and accounts to deliver high-quality service and maintain a clean and organized work environment.

• Manage customer requests via Salesforce cases to successful outcomes.
• Ensure timely completion of jobs by managing workflow and scheduling.
• Provide quality customer service by handling calls, responding to inquiries, and conducting outbound calls.
• Prioritize and solve complex customer issues and concerns.
• Act as a liaison between the Lab, Customer Service, and Internal-company laboratories.
• Maintain a clean and organized work environment.
• Observe all company policies, rules, and safety practices.

• High School education or equivalent required.
• 4+ years of previous related optical experience and/or training.
• Data Entry knowledge and lab process flow knowledge.
• Proficiency in electronic communication methods such as email and chat services.
• Ability to read, write, and comprehend simple instructions and correspondence.
• Effective communication skills in a team environment.
• Keyboarding skills with the ability to do 10 key.
• Basic computer hardware knowledge.
• Preferred: ABO Certification, Microsoft Office proficiency, Eclipse Order Entry, Optifacts, and Salesforce.com experience.